Help and Frequently Asked Questions

Q: How do I download the audio file?

A: Place your cursor over the lesson link, right click on it, then choose "Save Target As" from drop down menu. Choose a folder on your PC in which to save the sound file, which ends with a ".wma", making sure to remember where you saved it for later.

Q: What if downloaded audio file won't play after I click it?

A: If your computer does not automatically bring up an audio player, try opening the audio application first. If you use Windows Media Player, launch Media Player first, then Open the .wma file you downloaded, from the File>Open menu.

Q: Who do I contact for help?

A: Our telephone number is 1-800-524-1954.

Q: What software do I need to listen to the downloaded file?

A: You need Windows Media PlayerIf you have a PC with Windows, it shoud already be installed. If you have a Macintosh, you can download Windows Media Player here. If you have a Windows PC, but do not have the software, you can download it for free from Microsoft's website.

Q: Which is better? Streaming or Downloading?

A: Both are good choices. Which you choose depends on what you want to do with your lesson file. If you want to listen to it once and hear it immediately, choose streaming. If you would like to save the file to listen to severaltimes, download it.

Q: How do I receive my lesson files?

A: Once you are registered for the Phoenix Program, a link to the audio file is emailed to the address you specified on the registration form.

Q: Where is the Lessons page that used to be on this website?

A: For your convenience, the lesson files are now sent directly to your email address, instead of having to log into a website.

For technical questions, please send an email to: webmaster@thephoenixprogram.com

For all other issues, please contact Bill South at: bsouth@yoursgi.com