How do I download the audio file?

Place your cursor over lesson link, right click, choose "Save Target As" from drop down menu. Choose a folder on your PC in which to save the sound file, which ends with a ".wma". These are compressed wave files.

What if downloaded audio file won't play after I click it?

If your computer does not automatically bring up an audio player, try opening the audio application first. If you use Media Player, launch Media Player first, then Open the .wma file you downloaded.

Who do I contact for help?

Our telephone number is: 800-524-1954.

For technical questions please send an email to:  webmaster@thephoenixprogram.com

For all other issues please contact Robin Faust at:  rfaust@yoursgi.com

What software do I need to listen to the downloaded file?

You need Media Player, which should be already installed in your computer as a component of Windows. You can download a free media player here:  Media Player.

Which is better Streaming or download?

Both are a good choice but streaming allows you to listen to your file while it is downloading.

The Lessons page is asking for a User Name and Password - where do I get this information?

This site is open to Phoenix Program members only. The passwords change on a consistent basis. For more information, contact Robin Faust at:   800-524-1954